Policies

Heidi's Therapeutic Massage & Skin Care massage therapy is scheduled by appointment only. Contact us anytime to discuss your needs with a certified practitioner and reserve your spot.

If for any reason you are unable to keep an appointment, please notify our office by phone at least 24 hours in advance of your scheduled session. There is a 50% cancellation fee for missed appointments without notification. Exceptions are made for illness. Clients are not required to pay a cancellation fee with a valid medical note.

If you arrive late for your appointment, Heidi's Therapeutic Massage & Skin Care practitioners will provide treatment for the remaining session time only, with no fee reduction. Due to tightly booked schedules, we are unable to extend appointments beyond the originally specified time.

Some of our massage therapy services are covered by health insurance. We are happy to provide a receipt which you can submit to your insurance carrier for reimbursement.

Kindly arrive at least 5-10 minutes prior to your first appointment to provide health information and consult with your massage therapist regarding your condition.

We thoroughly clean and disinfect all of our equipment and tables after every client to help prevent the spread of germs and create a healthy environment for everyone.

Kindly let us know of any health conditions, allergies and/or other concerns you may have prior to treatment. In an effort to provide a healthy environment, we respectfully request that you reschedule your appointment if you are experiencing a cold, fever, or flu, etc. This is in consideration of your health as well as the well-being of other clients and staff.